Chamber Culture
Chamber Culture
Leaving GrowthZone or ChamberMaster? You run a short list of exports and send them to us. Your members and contacts upload here in minutes, with our AI figuring out which column is what, a full preview before anything saves, no duplicates and a one-click undo. Billing history, events and opt-outs we load for you by hand. Most chambers are moved in an afternoon.
See how it works → · Or copy the exact words to send your vendor →
No week of spreadsheet surgery, no data-migration invoice with a comma in it. Here's the entire process.
Six built-in reports pull everything out of your current system. You don't need the vendor's permission or a special plan, and we'll tell you if anything is missing.
Drop the file into Chamber Culture. Our AI reads your columns and maps them to the right fields automatically — you just review.
Check the create-versus-update counts, confirm, and you're running. Something look off? One click puts it back.
Almost everything that makes your site look like your chamber is already on the public web, so we can go and get it ourselves. The only thing we genuinely cannot reach is what sits behind your staff login, so that is the part we need from you, and the checklist below covers all of it.
Anything reachable on your current website. Nothing for you to gather.
This is the part chambers assume will take them weeks. It takes us a day, and you review it before anything goes live.
It lives behind your staff login, so no one outside your office can reach it. One report covers most of it.
Your data belongs to your chamber, and every plan can export it. The next section shows exactly where the button is.
There is no single button in ChamberMaster that hands you your whole database. Reports are split by area, which is exactly how chambers arrive at a new system missing their billing history or their opt-outs. So here is the full list. Run these six, send us the files, and we load all of them. Don't worry about column names, order, or which format it came down in.
One thing before you start: sign in as a full admin. Reports and Setup are permission-gated, so a limited staff login does not show you those menus at all, and it looks like the feature is missing rather than hidden. Setup, then Staff Users, is where that lives.
Your fastest route is the Advanced Custom Report Builder (Reports, then Advanced Custom Report Builder). It reaches 350+ database fields across four sections, Members, Representatives, Groups and Events, it includes your custom fields, and it exports straight to Excel or CSV. Items 1 to 4 can all be pulled from it. If you would rather use the simpler named reports, those are listed alongside.
GrowthZone is contact-centric rather than member-centric, so people and organizations come out separately and we stitch them back together on import.
If a report comes down as .xlsx, leave it. We would rather have the original file than a version that lost its formatting on the way to CSV.
Send us what you have and we will tell you what is missing before you cancel anything. It is much easier to run one more report while you still have a login than to go back for it afterward. If you would rather not do this alone, get us on a screen share and we will pull them with you.
You are not missing it, and it is not an export. WMS is how a Home Builders Association files its monthly membership changes with the national NAHB office. It ships only in the Home Builders edition, so if you are a chamber it is not in your account at all, and where it does exist it sits under Setup, then Integrations, behind a permission most staff logins lack.
Even with it, you would get one month of changes in NAHB's column layout, not your membership. Use the six exports above instead. If support sends you back there, script 5 below is the reply.
Actually an HBA, and the NAHB fields matter? Then we keep them. Send the readable copy of a past export and we will map HBA Number, subscription ID, PIN, national company ID and activity codes across alongside everything else, as a supplement to the real export rather than as the source of your membership.
On Wild Apricot, MemberClicks, Glue Up, or a pile of spreadsheets instead? Same idea: export what you can, send it over, and we sort it out.
Getting your data out is rarely a technical problem. It is a wording problem. A vague "how do I export?" gets you pointed at one report; a specific request in writing gets you the whole thing. So here is the wording, for the five situations chambers actually run into. Fill in the brackets and send.
The one to send first, whether or not you have decided anything. It names the six areas separately, because that is how these systems are built, and it names the two things a quick export quietly leaves behind: inactive members and non-primary contacts.
Subject: Complete data export request
Hello,
I need a complete export of our account's records and I want to be sure nothing is left out. Please send me, or show me where to export:
1. All member and organization records, including inactive, lapsed and dropped members, with every field we have filled in and all of our custom fields.
2. All representative and individual contact records, including secondary and additional contacts, not only the primary contact for each business.
3. Our groups, committees and lists, showing who belongs to each.
4. Our events, past and upcoming, with their registrant and attendee lists.
5. Our full billing history: invoices, payments, credits, and current outstanding receivables.
6. Our email opt-out and unsubscribe list, with the dates.
CSV or Excel is fine for all of it. If any of these has to come from a different screen or report than the others, please tell me which. If any of it cannot be exported by me directly, please tell me what the process is and who handles it.
Thank you,
[your name], [your chamber]
The escalation. Every sentence here exists to convert a soft "we'll look into it" into something with a name, a date and a number attached. Send it to support and copy your account manager.
Subject: Still waiting on our complete data export
Hello,
I requested a complete export of our data on [date] and I do not have it yet. Please treat this as a formal request rather than a general question.
If any part of what I asked for cannot be exported, I need that in writing, stating which data and the reason. If it requires a paid module or a services fee, I need the amount in writing before I approve anything.
Please also tell me who owns this request on your side, and the date I will have the file.
For the record, our renewal date is [date], and I am not in a position to make a renewal decision until I know what we are able to take with us.
Thank you,
[your name], [your chamber]
Only send this once you are comfortable saying it out loud, because it usually triggers a retention call. The value is in questions 3 and 4: they put your data rights and their retention window on the record, in writing, while you still have leverage.
Subject: Data portability request ahead of a platform change
Hello,
We are moving to a different platform and I am requesting a complete export of our data so we can migrate it. Please confirm the following in writing:
1. The full set of data you can provide us, and in which formats.
2. Whether a staff-assisted full export is available, what it includes that the standard reports do not, what it costs, and how long it takes.
3. Where our contract or your terms of service address our right to our own data on request, and please quote that section.
4. How long our account remains accessible after our term ends, and how long you retain our data after that.
Our renewal date is [date], so I would like this settled well before then.
Thank you,
[your name], [your chamber]
For a sync rather than a snapshot, which is worth asking about if you expect to run both systems side by side for a while. Expect it to be a paid add-on, and expect it to need switching on at their end.
Subject: API access request
Hello,
I would like API access to our own records so our data can be synced rather than exported by hand. Please confirm:
1. Whether our current plan includes API access, and if not, what the module costs.
2. What has to be enabled on our account for it to work, and who does that.
3. Which endpoints are available for contacts, organizations, memberships and events, and where the documentation lives.
4. Any rate limits, and any restriction on how much history we are able to pull.
Thank you,
[your name], [your chamber]
The reply to the dead end explained above. It shows them you know what WMS actually does, which is the fastest way to stop being handed it again.
Subject: The WMS export is not the export I need
Hello,
I was told to use the NAHB / WMS Export Tool, and I cannot find it anywhere in our account.
My understanding is that the WMS tool is for Home Builders Associations reporting their monthly membership changes up to NAHB, and that it produces one month of transactions in NAHB's file layout rather than our membership. That is not what I am asking for.
Please confirm:
1. Whether our account is on the Home Builders edition at all, since the tool does not appear for us.
2. How I export our complete member, representative and organization records, rather than monthly changes.
3. Whether the recommended route for a complete export is the API module or a staff-assisted export, and what each one costs and how long it takes.
Thank you,
[your name], [your chamber]
Forward the thread and we will read it with you. If they have named a report, we will tell you which fields it does and does not contain. If they have quoted a fee, we will tell you whether you need what they are selling. And if a file comes back, send it over: our importer reads your column names rather than requiring ours, so there is nothing for you to reformat first.
You are welcome to use these whether or not you end up with us. A chamber that cannot get its own data out of a system has a problem worth solving either way.
This is where migrations usually turn into a week of spreadsheet surgery. Not here. When you upload your file at Imports → New import, Chamber Culture reads your headers and a few sample rows and proposes the whole mapping — "Business Name" becomes the member, "Primary Contact Email" becomes the rep's email, "Renew Date" becomes the renewal. You just review it and adjust anything you like. It works even when your columns are named nothing like ours. Anything we do not already have a home for becomes a new field of your own, so send us the whole export rather than a trimmed one: nothing in your file gets quietly dropped, and you see every new field before a single record is committed.
ChamberMaster and GrowthZone both keep representatives in a separate report from members, so they will not come out on one file. Upload the members first, then the reps. The only requirement on the reps file is that it includes the business name column, because that is what attaches each person to the right business. With it there, your reps land on the businesses you already imported instead of creating new ones, as many per business as you actually have.
A rep with no email address still imports fine, and the first rep on a business becomes its primary contact. Keep each business named the same way on both files: we ignore capitals, spare spaces and Inc versus Inc. versus LLC, but we do not guess at spelling.
Not in the self-serve upload yet, so we handle them by hand as part of a guided move.
We'd rather say "we'll do that one for you" than pretend a button does it. Ask us — it's included in most guided migrations.
Every import runs as a dry-run preview first. You see exactly how many members and contacts will be created versus updated, and any rows that need a second look — all before a single record is written. Confirm when it looks right. Change your mind afterward? One-click rollback removes exactly what that import added and leaves everything else alone.
See it before it saves
Matched & merged, not doubled
Roll back any import
Send us your export — or let us get on a call and pull it with you — and we'll run the migration, check the mapping, and hand you a clean account ready to go. We also rebuild your public site from your current one: the pages, the photos, the member logos, the board headshots, all of it re-hosted and yours to edit. Guided migrations run $0 to $1,000 depending on the data. Legacy vendors charge thousands to do less.
Get started →Your member data belongs to your chamber, not to the vendor. Every ChamberMaster and GrowthZone admin can export it directly from the reports or contacts screens above — you do not need the vendor's permission or a special plan for a CSV export. If you get stuck finding the button, send us what you can and we'll hop on a screen-share and pull it with you.
The WMS Export Tool is not a data export, so you are hunting for the wrong thing. It is a monthly compliance sync that pushes a Home Builders Association's membership changes up to NAHB. It only ships in the Home Builders edition, so a chamber does not have it at all, and where it does exist it hides under Setup → Integrations behind a permission most staff logins lack. Even then it hands you one month of transactions in NAHB's column layout, not your membership. Use the Advanced Custom Report Builder instead. Full explanation, and a script to send support →
Ask in writing, and ask for the six areas separately, because that is how these systems are built. Name the two things a quick export quietly leaves behind: inactive and lapsed members, and contacts who are not the primary for their business. Then ask them to state plainly which items you cannot export yourself. We wrote the wording for you: five scripts you can paste straight to them →
No, not in ChamberMaster or GrowthZone. Reports are split by area, so a full extract means running several. The Advanced Custom Report Builder gets you furthest in one pass: 350+ fields across members, representatives, groups and events, custom fields included, out to Excel or CSV with no add-on. Billing history and opt-outs come from their own screens. A genuinely complete extract, or API access for a repeatable sync, is handled by vendor staff and is usually a paid add-on, so ask early rather than the week before your renewal.
Yes, and this trips up a lot of chambers. Reports and Setup are permission-gated, so a limited staff login hides those menus entirely instead of greying them out. It looks exactly like the feature is missing from your plan. Sign in as a full admin, or have your admin grant your account Reports and Setup access under Setup → Staff Users, and the screens appear.
No. When you upload your file, Chamber Culture's AI reads your column headers and a few sample rows and proposes the whole mapping for you — member name here, rep email there, renewal date over here. You just review it and adjust anything you want before continuing. It works even if your columns are named nothing like ours.
Not when the names line up, and here is the exact rule so you can predict it rather than hope. Businesses are matched on the business name, ignoring capitals, extra spaces, punctuation and legal suffixes, so "Smith & Sons Inc." and "smith and sons" are treated as the same business and the second updates the first. People are matched on email address, and a person with no email is matched on their name within the business they belong to. Anything that matches is updated, not duplicated, and you see the exact create-versus-update counts before a single record is written.
What matching does not do is guess at spelling. "Smith & Sons" on one file and "Smth and Sons" on another reads as two businesses. So keep a business named the same way across every file, treat the preview counts as your check, and if something slips through anyway, one-click rollback removes exactly what that import created.
Yes. Nothing is written until you confirm the preview, and every import has a one-click rollback that removes exactly what that import created. Records that were already in your account are left untouched.
A .csv, .tsv, or .txt file up to 10 MB. If your export opened in Excel as an .xlsx, use File → Save As → CSV first. Commas, semicolons, or tabs all work, and Chamber Culture handles the odd character encodings that exports sometimes have.
For most chambers, an afternoon. The export takes a few minutes, the upload and AI mapping are instant, and the preview lets you confirm everything before it goes live. Larger or messier data just means a little more review time. If you'd rather not touch it, we run guided migrations for $0 to $1,000 depending on the data.
Start your account, upload your export, and watch your members land in Chamber Culture. Your data, your timeline — and we're right here if you want a hand.
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